Trader Joe's remains committed to its traditional approach of having crew members working at the registers interacting with their customers. In an episode of a Q&A Trader Joe's Podcast with Trader Joe's CEO and President, Bryan Palbaum and Jon Basalone, they were asked a series of true and false questions.
I have to do the job of checking myself out, then bag my groceries, and then face the prospect that later on, you will review a security tape and decide that I didn't pay for something, and then you want me to tip.