We've all lived the nightmare of trying to deal with customer service on the phone. Well, this encounter sums it all up.
This guy wants to cancel his cable service with Comcast, but the operator is anything but cooperative. Take a listen to this amazingly maddening call and how unhelpful the representative is...
Many businesses are using social media like Twitter to supplement their customer service operations. But a new study says not all companies are using the microblogging service as they should.