airlines

Family Not Allowed to Board Flight Because Their Son Has Down Syndrome — Is It Fair? [VIDEO, POLL]
Family Not Allowed to Board Flight Because Their Son Has Down Syndrome — Is It Fair? [VIDEO, POLL]
Family Not Allowed to Board Flight Because Their Son Has Down Syndrome — Is It Fair? [VIDEO, POLL]
A Southern California family claims they are victims of discrimination, since not being allowed to board a first class flight with their son who has Down Syndrome. While waiting to board a flight from Newark, New Jersey to their home near Bakersfield, California, Joan and Robert Vanderhorst say they were approached by a representative for American Airlines and informed that the pilot believed thei
Study Reveals Which Airline Has the Best Customer Service
Study Reveals Which Airline Has the Best Customer Service
Study Reveals Which Airline Has the Best Customer Service
Customer service feels like a precious commodity in the airline business these days. However, some are trying better than others. A recent report of the nation’s largest airlines’ customer performance records ranked airlines in the area of customer service. So, which airline took top honors?
American Eagle Airlines Fined a Whopping $900,000 for Keeping Passengers Stuck on Tarmac
American Eagle Airlines Fined a Whopping $900,000 for Keeping Passengers Stuck on Tarmac
American Eagle Airlines Fined a Whopping $900,000 for Keeping Passengers Stuck on Tarmac
A Department of Transportation rule implemented in April 2010 prohibits airlines from keeping passengers sitting on a tarmac for more than three hours — a rule it says an American Airlines affiliate has since violated so frequently that it’s now been slapped with a $900,000 fine, the first such fine handed down since the edict took effect.