City of Victoria to Expand its Email, Text Alert Services
UPGRADED SERVICES COMING SOON:
The City of Victoria is preparing to launch a new alert system to provide residents with targeted email and text notifications about trash pickups, water service and other key updates.
“As part of our mission to keep residents informed, we are always seeking better and more efficient ways to provide timely and accurate information,” said Communications Director Ashley Strevel. “Our new alert service will allow us to promptly and efficiently reach residents with important updates about things that affect them.”
These expanded services will go live later this year.
HOW IT WORKS:
The updated service is powered by the mass notification software Everbridge. Unlike the City’s current alert system, Everbridge can be used to send targeted messages to residents based on where they live.
This will allow the City to expand the types of alerts that it offers while only sending residents messages that are relevant to them. For example, if a trash pickup route is running late, the City will send an alert only to residents on the affected route. Residents will be able to customize which types of alerts they want to receive.
It is important to note that the new service will not replace or duplicate existing emergency alert services, such as state and federal Wireless Emergency Alerts (which include severe weather warnings) or the Victoria City/County Office of Emergency Management’s CodeRed emergency alert system.
HOW TO SIGN UP:
Residents who are already City of Victoria utility or trash customers, or those who are already signed up to receive City of Victoria alerts, will be automatically subscribed to the new service once it goes live. These residents will receive a notification inviting them to customize which alerts they want to receive.
All other residents will be able to sign up for the new service at www.victoriatx.gov/newsroom once it goes live. The City will notify residents when the new service becomes available.
Residents can also download the Everbridge app to sign up and to customize alerts. Residents who are not City of Victoria utility or trash customers may need to share their addresses to receive certain types of alerts.
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